We are looking for a Google Ads specialist to assist us in making better business decisions based on our marketing data. The ideal candidate must have specialized knowledge of Google Ads and Google Analytics. Your primary responsibilities will be formulating ads from marketing data, maintaining our company's Google Ad accounts, and analysing the results to identify trends and patterns to help us improve our product's and service's usability and efficiency. You will also be expected to boost our Google Ads accounts and PPC and effectively manage the budget to maximize ROI.

Duties and Responsibilities

• Create and optimise Google Ad campaigns and paid search landing pages.
• Analyse and manage pay-per-click (PPC) campaigns to increase return on investment (ROI).
• Research and implement new features and strategies to improve campaign effectiveness.
• Develop PPC strategies to increase online visibility.
• Use Google Ads to drive a mix of online marketing campaigns.
• Analyse and optimise display campaigns across multiple devices.
• Collaborate with our other team of marketers, Google Ads specialists, and engineers to develop strategies for improving website traffic and sales.

Required Skills and Qualifications

• Strong written and verbal communication skills.
• Bachelor's degree in marketing, advertising, or a related business field
• 1+ years of professional experience in managing Google Ads campaigns
• In-depth knowledge of the Google Ads platform and features.
• An understanding of search engine optimization (SEO), search engine marketing (SEM), Paid Search (PPC), Data Analysis, and Marketing Automation.
• Competency in using Excel, Word, and PowerPoint to generate client reports and presentations.
• Strong analytical skills for tracking campaign performance and ROI.
• Ability to develop creative and compelling ad copy.

Preferred Skills and Qualifications

• Google Ads Certification.
• Experience with other paid search platforms, such as Bing Ads.
• Experience with Google Analytics.
• Experience with graphic design or video editing software.
• Exceptional time management, attention to detail, prioritisation, and presentation skills.

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We are seeking an ambitious, experienced Lead Generation Specialist to assist our company in attracting new customers and growing our online traffic. You will be in control of devising a lead generation strategy to enhance our outreach and contribute to expanding our subscriber base.
The ideal candidate should be acquainted with the latest lead generation techniques, the basics of online marketing, and lead management systems. You must adapt and update our lead generation tactics according to customers' necessities and market demand. The role is challenging and requires intimate familiarity with major social media hubs like Instagram, Facebook, and LinkedIn to generate and manage existing leads effectively.
Our long-term goal is to expand our brand, attract new customers, and upgrade our product to as large an audience as possible. Therefore, you must constantly maintain and generate fresh leads that can be converted to applicable deliverables to boost our sales drives.

Duties and Responsibilities

• Driving our lead generation campaigns.
• Optimising copy and landing pages for SEO.
• Generating new leads to increase brand awareness.
• Creating new lead generation tactics according to customers' needs.
• Following up on leads and analysing to identify potential customers.
• Performing ongoing keyword research, including expansion and discovery of keyword options.
• Managing our leads to ensure constant site traffic growth.
• Maintaining our lead databases and tracking lead sources.
• Submitting sales and marketing pipeline reports.

Required Skills and Qualifications

• Portfolio of completed projects.
• BS or MS degree in a quantitative, test-driven field
• 1+ years of experience in Lead Generation.
• Excellent communication and advertisement skills for effectively managing marketing activities.
• Proven experience in lead generation/lead management.
• Execute tests, collect and analyse data & results, and identify trends & insights to achieve maximum ROI in paid search campaigns.
• Proficiency in customer relationship management programs, including HubSpot and Salesforce.
• Manage campaign expenses, stay on budget, estimate monthly costs, and reconcile discrepancies.
• Collaborate with our development team to ensure SEO's best practices are implemented correctly on newly developed code.
• Collaborate with our marketing and editorial teams to drive SEO in content creation and programming.
• Recommend changes to website architecture, content, linking, and other factors to improve SEO positions for target keywords.

Preferred Skills and Qualifications

• Excellent English communication (verbal and written).
• Experience with cold calling.
• Experience with research and maintaining databases.
• Proficient in MS Office, including Word, Excel, and Outlook.
• Experience in using CRM.
• 3-5 years of SEO experience, with a strong focus on Content SEO.
• Technical solid SEO foundation and good technical communication skills to work with developers.
• Experience in driving organic traffic at scale across multiple geographies.
• Experience with programmatic SEO.

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We are seeking a Technical Support Engineer (Level 1 & 2) with excellent interpersonal skills in providing enterprise-level aid to our customers. You will analyse and troubleshoot software and hardware issues, provide timely customer feedback, and support and assist in rolling out new applications, among other responsibilities. Moreover, you must talk to customers directly and create written documentation, which requires excellent written and verbal communication. Finally, you will be a person our customers rely on for providing timely and accurate solutions to their technical problems.

Duties and Responsibilities

• Analyse and identify solutions to hardware and software issues.
• Diagnose and troubleshoot technical problems, including account setup and network configuration.
• Talk with clients through a series of actions, either via chat, phone, or email, until they've solved a technical issue.
• Appropriately escalate unresolved issues to relevant internal teams (e.g., software developers).
• Track system issues through resolution within permitted time limits.
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources to provide accurate tech solutions.
• Prepare accurate and timely reports.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.

Required Skills and Qualifications

• Excellent problem-solving and communication skills (verbal and written).
• Bachelor's Degree in Computer Science or any associate Degree plus one year to three years of tech support experience.
• A+ and Net+ Certification or equivalent required.
• Proven experience as a Desktop and Technical Support Engineer, IT Help Desk Technician, or similar role.
• Excellent experience with Windows/Linux/Mac OS environments.
• Good understanding of mobile devices, computer systems, and other tech products.
• Ability to diagnose and troubleshoot basic technical problems.
• Knowledge of remote desktop apps and help desk software (e.g., Zendesk).
• Ability to deliver step-by-step technical aid, both written and verbal.

Preferred Skills and Qualifications

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco.
• Prior experience in tech and desktop support or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.

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We are seeking a skilled Call Center Representative to handle international calls and to be the liaison between our company and its potential customers. The ideal candidate will be able to accept ownership for effectively cracking customer issues, complaints, and queries, maintaining customer satisfaction at the core of every decision and behaviour. Also, you are liable for meeting personal and team targets as well as our customer satisfaction.

Duties and Responsibilities

• Managing inbound and outbound calls promptly.
• Following call centre "scripts" while handling various topics.
• Take opportunities to upsell products when they arise.
• Identifying customers' requirements, clarifying information, researching every issue, and providing solutions.
• Build sustainable relationships and engage clients by taking the extra mile.
• Frequently attend seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.
• Keep records of all discussions in our call centre database, understandably.
• Must discuss every matter with its team leader to get any issue sorted.
• Should carry out other professional assistance like Business Research, Legal services, Financial Analysis, etc.

Required Skills and Qualifications

• Building teams out of the most qualified agents
• Strong verbal communication skills, along with active listening.
• Onboarding and training of new hires
• Leading team meetings
• Computer literacy
• Work towards improving customer satisfaction
• Supporting a productive environment and smooth processes
• Resolving potential issues
• Managing shifts based on availability and compatibility
• Analysing data and providing reports to upper management
• Overseeing, evaluating, and boosting the performance of their agents.
• Great active listening skills
• Exceptional interpersonal and rapport-building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Strong time management and organizational skills
• Troubleshooting mastery, either basic or advanced, depending on the role and industry
• Phone skills, including acquaintance with complex or multi-line phone systems
• In-depth knowledge of a company's products and services
• Expertise in the customer service area they focus on, such as accounts, sales, technical support, or another area

Preferred Skills and Qualifications

• A bachelor's degree in Commerce, Business Management, English Literature or related fields is preferred.
• Previous experience in a customer support role
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target-achieving skills.
• Excellent communication and listening skills with good command of the English language.
• Great logical and logistical thinking

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We are seeking a vibrant SQL Data Analyst who can turn data into information, information into insight, and insight into business decisions. The ideal candidate will have to conduct a complete lifecycle analysis to include requirements, activities, and design. Also, you will have to monitor performance and quality control plans to identify improvements.

Duties and Responsibilities

• Understand business processes and data requirements to develop appropriate SQL code.
• Designing and maintaining databases and data systems – reorganising data in a readable format.
• Analysing to assess the meaning and quality of data.
• Extracting corrupted data and fixing coding errors and related issues
• Filter data by examining reports and performance indicators to recognize and correct code problems
• Using statistical tools to analyse, identify, and interpret patterns and trends in complex data could be beneficial for detection and prediction.
• Analysing national, local, and global trends that impact both the industry and the organization
• Preparing reports for the management stating patterns, trends, and predictions using relevant data.
• Working with engineers, programmers, and management heads to identify process improvement possibilities, propose system modifications, and devise data governance methods.

Required Skills and Qualifications

• 2+ years of experience working with SQL databases
• Experience with data mining, data analysis, and reporting
• Experience with statistical analysis software, such as SAS, SPSS, or R
• Knowledge of business intelligence tools, like Tableau or Power BI
• Proficiency in working independently and as part of a team
• Work towards improving customer satisfaction
• Proficient in Tera Data database environments
• Strong mathematical skills to assist in collecting, measuring, organising, and analysing data
• Proficiency in programming languages like SQL, Oracle, R, MATLAB, Java, Python, or C++ .

Preferred Skills and Qualifications

• Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
• Previous experience in a customer support role
• Good knowledge of CRM practices and systems.
• Strong multitasking, time management, and target-achieving skills.
• Excellent communication and listening skills with good command of the English language.
• Strong analytical and problem-solving skills
• Great logical and logistical thinking
• Attention to detail and accuracy

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Our company is looking for a skilled WordPress Developer who profoundly understands the WordPress platform to design and implement various modular components for our website. Also, you will be responsible for both front and back-end design, including implementing plugins and themes. We expect you to have a thorough understanding of front-end languages, a good eye for aesthetics, and essential content management skills. Finally, an ideal WordPress Developer must create attractive, user-friendly websites that faultlessly meet the design and functionality specifications of the client.

Duties and Responsibilities

• Designing and constructing the website front-end.
• Creating the website architecture.
• Designing and handling the website back-end, including database and server integration.
• Meeting with clients to discuss website function and design.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

Required Skills and Qualifications

• Bachelor's degree in computer science or related field.
• Proven work experience as a WordPress developer.
• Proficiency in front-end technologies, including CSS3, JavaScript, HTML5, and jQuery.
• Good knowledge of code versioning tools, including Mercurial, Git, and SVN.
• Previous experience with debugging tools such as Chrome Inspector and Firebug.

Preferred Skills and Qualifications

• Ability to manage projects.
• Good communication skills.
• Strong understanding of PHP back-end development.
• Good understanding of website architecture and aesthetics.
• Strong analytical and problem-solving skills
• Attention to detail and accuracy

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We are hiring a diligent System Administrator for the night shift to maintain, upgrade and administrate our company's networked system of computers. Along with resourcefulness, the ideal candidate must have an incredible ability to solve issues using your in-depth understanding of computing solutions and information systems. The System Admin's responsibilities include troubleshooting software, hardware, and networking issues and ensuring that all computing operations run with optimal security and performance. You must also be patient to communicate with various interdisciplinary teams and users. Your primary goal will be to ensure our technology infrastructure runs smoothly and efficiently. In addition, an ideal System Admin will also be a team player, willing to manage all support requests courteously and professionally.

Duties and Responsibilities

• Installing, configuring, and maintaining software, hardware, and applications.
• Ensure data is stored securely and backed up regularly.
• Diagnose and resolve software, hardware, networking, and system issues.
• Replace and upgrade defective or outdated components when required.
• Monitoring system performance to make sure everything runs smoothly and securely.
• Manage network servers and technology tools
• Troubleshooting content issues.
• Set up workstations and accounts
• Upgrade systems with new models and releases
• Build an internal wiki with technical documentation, manuals and IT policies.
• Research and recommend new approaches to enhance the networked computer system.
• Delivering technical support when requested.
• Document any processes employees must follow to work successfully within our computing system.

Required Skills and Qualifications

• Proven experience of 1-2years as a System Admin, Network Admin or similar role
• Relevant diploma or degree in Information systems or information technology.
• Knowledge of databases, networks (LAN, WAN) and patch management
• Experience with system security (e.g., intrusion detection systems) and data backup/recovery
• Familiarity with SQL and database operations.
• Proficiency in creating scripts in Python, Perl or other languages
• Knowledge of various operating systems and platforms
• Excellent communication skills
• Resourcefulness and problem-solving aptitude
• Microsoft MCSE certification or similar.
• Previous experience administering server-side technology and networked computing systems.
• Proficiency in prioritizing a wide range of workloads with critical deadlines.

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